Module 3 Communication
1 “KAIZEN” means _______________
A self-discipline
B preventive maintenance
C sorting out
D continuous improvement
2 Choose the correct context of the given expression in group discussion” Excuse me, I would_________”
A Interrupting
B Agreeing
C Summarising
D Emphasizing a point
3 Communication that involves exchanging information without use of words is called __________
A verbal communication
B pictorial communication
C written communication
D non verbal communication
4 Dedication to a particular work is called_________
A confidence
B commitment
C Intelligence
D integrity
5 Dedication to a particular work is called_________
A integrity
B confidence
C commitment
D intelligence
6 Expansions of SMS is___________
A Simple Message Service
B Short Mail Service
C Simple Memo Service
D Short Message Service
7 For “SMART” Goal, S stands for_________
A social
B scientific
C specific
D strength
8 Gesture “biting nails” shows __________
A boredom
B insecurity
C confidence
D defensiveness
9 Gesture “Brisk & erect walking” shows
A boredom
B defensiveness
C confidence
D insecurity
10 Gesture “Brisk erect walk” shows__________
A insecurity
B boredom
C confidence
D defensiveness
11 Goals are categorized as ______________
A good and bad
B inner and outer
C intrinsic and extrinsic
D short-term and long-term
12 Goals are classified as_________
A big and small goal
B long term and short-term goal
C important and not important goal
D intrinsic and extrinsic goal
13 In face to face communication, body language accounts for ___________
A 7%
B 38%
C 55%
D 100%
14 Intrinsic motivation is……
A short lived
B long lasting
C for money or reward
D to gain social acceptance
15 Listening to Railway or Flight announcement,teacher’s lecture comes under_ __________
A critical listening
B appreciative listening
C therapeutic listening
D comprehensive listening
16 Listening to songs only to derive pleasure comes under _________
A critical listening
B therapeutic listening
C appreciative listening
D comprehensive listening
17 Motivation is categories into __________
A intrinsic and extrinsic
B good and bad
C inner and outer
D high and low
18 Noise, physical discomfort of hotness or coldness comes under _________
A culture barrier
B language barrier
C perception barrier
D environment barrier
19 Rise and fall of pitch of voice is called__________
A vowel
B intonation
C consonant
D pronunciation
20 The study of right and wrong in human endeavor is called __________
A motivation
B self-awareness
C ethics
D goal
21 What is a drawback of role playing?
A Builds confidence
B Develops listening skills
C Doesn’t provide real situation
D Develop creative problem solving
22 What should come next after “selecting the solution” in problem solving process?
A Look for alternate
B Root cause analysis
C Identify the problem
D Implement the solution
23 Which factor helps to motivate people?
A Lack of focus
B Lack of confidence
C Lack of direction
D Lack of nervousness
24 Which one is 3P’s of public speaking?
A Possess, present, practice
B Prepare, Practice, perform
C Publish, pleasant, perfect
D Perfection, Performance, painstaking
25 Which one is a “Do’s” for interview etiquette?
A Nervousness
B Informal dress
C Clam approach
D Excessive gesture
26 Which one is a “don’t” in interview etiquette?
A Be confident
B Dress appropriately
C Proper eye contact
D Lie about your abilities to get job
27 Which one is a barrier to speaking?
A Poor listening
B Lack of time
C Nervousness
D Reluctant to read
28 Which one is a Do’s in interview etiquette?
A Dress too casually
B Lie about abilities to get job
C Be confident
D Too excessive in gesture
29 Which one is a good communication?
A Message is clear and direct
B Message is ambiguous
C Sender attacks receiver
D Receiver doesn’t listen to sender
30 Which one is an email etiquette?
A Keep email short
B Send virus infected mail
C Forward false messages
D Use all caps or small letter in email
31 Which one is considered to be a good communication?
A Message is ambiguous
B Sender is positive towards receiver
C Receiver doesn’t listen to sender
D Sender attacks receiver
32 Which one is considered to be a poor communication?
A Message is ambiguous
B Message is clear and direct
C Receiver is open to listen
D Sender is positive towards receiver
33 Which one is NOT a benefit of oral communication?
A It is quick
B It is for record
C It is direct
D Feedback is immediate
34 Which one is NOT a part of Triple ‘A” listening?
A Anxiety
B Attitude
C Attention
D Adjustment
35 Which one is NOT an article?
A a
B an
C in
D the
36 Which one is NOT an element of 3P’s of public speaking?
A Prepare
B Practice
C Posses
D Perform
37 Which one is NOT an essential characteristic to achieve success?
A Commitment
B Integrity
C Confidence
D Unethical work
38 Which one is NOT the outcome of positive attitude?
A enthusiasm
B creativity
C boredom
D problem solving attitude
39 Which one is the latest and effective means of modern communication?
A Fax
B Postal mail
C Electronic mail
D Message through TV