Module 8 Quality tools
1 Fishbone chart is also called as.......
A cause and effect diagram
B scatter diagram
C control chart
D histogram
2 In PDCA cycle, ‘P’ stands for .......
A Process
B Plan
C Problem
D Procedure
3 The expansion of QMS is.......
A Quality Management Standard
B Quality Measurement Standard
C Quality Measurement System
D Quality Management System
4 The PDCA means.......
A Plan, Develop, Control, Act
B Plan, Do, Check, Act
C Plan, Develop, Check, Act
D Plan, Do, Control, Act
5 Total number of popular quality tools are….
A 9
B 8
C 7
D 6
6 What does “SERI” stand for?
A Sorting out
B Self-discipline
C Standardization
D Systematic arrangement
7 What is the function of “Histogram” in Quality tools?
A Narrow down the problem area
B Effect of discrete causes
C Indicates shape of distribution
D Assess factors for problem
8 What is the last step in ISO 9001 registration?
A Corrective and preventive action
B Internal audit
C Management review meeting
D Certification and audit
9 What is the name used for word “waste”?
A MUDA
B MURA
C MURI
D MUSA
10 Which formula is correct to quantify the quality
A Q = P/Q
B Q = Q/E
C E = E/P
D P = Q/P
11 Which one is NOT a basic tool used in quality circle?
A Histogram
B Pareto chart
C Check sheet
D Torque wrench
12 Which one is NOT the certified ISO standard?
A ISO 9010
B ISO 9001
C ISO 9002
D ISO 9003
13 Which one of the following is not the characteristics of quality?
A Quality control
B Quality of design
C Quality of assurance
D Quality of non- conformance
14 Which statement of quality was stated by quality guru Dr. J. M. Juran?
A Quality should be aimed
B Quality is fitness for use
C Quality is value for money
D Quality is conformance to requirement